Refund policy

Last updated: June 2026

1. Digital Products Policy

Test Bank Mastery sells digital educational products exclusively.

Due to the immediate access and nature of digital media, all sales are generally final once the product has been downloaded or accessed.

2. The 1-Day (24-Hour) Refund Window

If you experience a critical issue with your order, you must contact us within 1 day (24 hours) of your purchase to be eligible for a refund review. Requests made after this 24-hour window will be automatically declined.

3. Eligibility for Refunds (Within 24 Hours)

Refunds or replacements within the 1-day window will strictly only be granted in the following situations:

  • Duplicate purchases made in error
  • Corrupted or inaccessible files
  • The wrong digital product was delivered by our automated system
  • Severe technical issues on our end preventing access to the product

4. Non-Refundable Situations

To protect the integrity of our digital materials, refunds will not be issued under any timeframe for:

  • Change of mind or buyer's remorse
  • Accidental purchases
  • Failure to read product descriptions or purchasing the incorrect edition
  • Incompatibility with customer software or devices not listed in our requirements
  • Requests made after the file has been successfully downloaded or accessed without demonstrating a valid technical issue

5. Contact Information

For all refund or technical support requests within your 24-hour window, please email our support team immediately with your order number:

Store Name: Test Bank Mastery

Email: contact@testbankmastery.com

Phone: +1 (409) 945-8880

Business Address: 3106 7th Ave N, Texas City, TX 77590, USA

Website: testbankmastery.com